Refund & Replacement Policies

Product Eligibility for Replacement:

To be eligible for replacement, the product must meet the following criteria:

• The product exhibits a manufacturing defect or damage.

• The replacement request is made within 48 hours.

• The product is unused and in its original condition.

• The original packaging, including seals, labels, and barcodes, remains intact.

Ineligible Products for Replacement:

Certain products may not be eligible for replacement, including:

• Products that have been used or altered.

• Products with damaged packaging or missing components.

• Products with tampered serial numbers.

Initiating the Replacement Process:

To initiate the replacement process, follow these steps:

• Contact our customer support team via email or phone within the 48 hours.

• Provide your order ID details and reason for replacement, along with supporting evidence such as images or videos.

• Our team will assess the eligibility of the product for replacement and guide you through the next steps.

Confirmation of Replacement Eligibility:

• Once the eligibility for replacement is confirmed, you will receive a confirmation message or email from our team.

Replacement Procedure:

After the replacement eligibility is confirmed, the following procedure will be followed:

• A return pick-up will be arranged for the defective product within 48 hours.

• Once the product is received and verified by our team, the replacement process will be initiated.

• If the replacement product is available in stock, it will be shipped to you promptly. Otherwise, a full refund will be issued.

Confirmation of Replacement Completion:

• After the replacement process is completed, you will receive a confirmation message or email from our team.

Customer Care Assistance:

For assistance regarding replacements, contact our customer support team at support@zillybuy.com or call +91 9136967840.

Eligibility for Refund:

To be eligible for a refund, the following conditions must be met:

• The product is returned within 48 hours

• The product exhibits a manufacturing defect, damage, or does not meet the specified quality standards.

• The product is unused and in its original condition.

• The original packaging, including seals, labels, and barcodes, remains intact.

Products Ineligible for Refund:

Certain products may not be eligible for a refund, including:

• Products that have been used or altered.

• Products with damaged packaging or missing components.

• Products with tampered serial numbers.

Initiating a Refund Request:

To initiate a refund request, follow these steps:

• Contact our customer support team via email or phone within 48 hours.

• Provide your order ID details and reason for the refund, along with supporting evidence such as images or videos.

• Note: An unboxing video is mandatory to provide any further assistance.

• Our team will assess the eligibility of the product for a refund and guide you through the next steps.

Refund Procedure:

After the refund request is confirmed, the following procedure will be followed:

• A return pick-up will be arranged for the product within 48 hours.

• Once the product is received and verified, the refund process will be initiated.

• The refund will be processed to the original payment method within 48 hours .

Additional Options for Refund:

In addition to refunds to the original payment method, we offer the option of refund through Zillybuy.com coupons.

Customer Care Assistance:

For assistance regarding refunds, contact our customer support team at support@zillybuy.com or call +91 9136967840.